Privacy policy

1 – RESPONSIBLE FOR THE WEBSITE

The data controllers of the data collected through this WEBSITE are the following companies:

Valeo Management Europe Limited, parent company of our group and owner of this WEBSITE with registered office at 3rd Floor number 6, Cavendish Square, London, W1GOPD, England and Registered Number 09438966. Telephone: +44 843 508 2018.

Valeo Management Spain S.L.U. with NIF B88055876 manager and operator of the residences in Spain and Portugal, domiciled at Calle Velázquez, 41; Planta 1ª, 1ºC, 28001 Madrid, Spain. Telephone: + 34 91 737 10 50

Likewise, the data received will be collected by the following companies according to your interest in the following student residences.

2 – MOTIVATION

The entity respects the privacy rights of its users and recognises the importance of protecting the personal data that the entity collects about its users.

The purpose of this document is to inform users of the website about the processing of personal data that are made on this website.

3 – PERSONAL DATA PROCESSED BY MERE ACCESS TO THE WEBSITE

3.1. What data is processed

By simply accessing the website, the entity collects the IP address and other data relating to the connection and its origin.

The IP address is a code that identifies the User’s Internet connection at a specific time.

Only the User’s Internet access provider can identify the subscriber who was assigned an IP address at a specific time.

By the very nature of the server supporting the website, the User’s IP address is automatically logged along with the date and time of access.

3.2. What this data is used for

This data is used solely to manage the normal use of the website and to perform statistical analyses on the use of the website.

3.3. Recipients of the data processed for the mere access to the WEBSITE

The entity does not provide this information to any third party, unless it is obliged to do so by the legislation in force (for example, an official request in the framework of a police investigation).

3.4. Lawful processing

The legal basis for the processing of the IP address is the technological necessity to enable the provision of the website.

3.5. User’s age

The user guarantees that he/she is over 14 years of age and that the information provided is accurate and truthful. In the event of being under 14 years of age, users may only access the WEBSITE under the supervision of their parents or guardians, who are responsible for completing the corresponding forms.

3.6. Data processing period

IP addresses will be kept for a period of 1 month.

4 – WHAT RIGHTS THE USER HAS AND HOW TO EXERCISE THEM

Data protection regulations guarantee Users the following rights:

• Access: Allows the User to know what information is held, where it has been obtained from, to whom it has been provided and for what purposes it has been processed.
• Rectification: Allows the User to rectify any erroneous or out-of-date data.
• Deletion: Allows the User to ensure that their data is no longer processed.
• Opposition: Allows the User to stop the use of their data for a specific purpose.
• Limitation: Allows the User to restrict the processing of their data, but in such a way that they are kept for a subsequent purpose.
• Portability: Allows the User to obtain a copy of his/her data in electronic format and, in certain circumstances, to request that it be communicated to another service provider. It is only applicable to computerised processing carried out with the consent of the User or for the fulfilment of a contract.
• Revocation of consent: Allows the User to withdraw the consent that, where applicable, has been given for the processing of his/her data.

These rights require the possibility of identifying the User requesting them and linking his or her identity to the data processed by the entity.

However, the entity cannot establish this link with any of the data it processes by simply accessing the website, unless the User is able to provide certain documentation that allows his or her identification (for example, a certificate from his or her Internet access provider indicating the IP address assigned to the User on a specific date and at a specific time).

Users are informed that they may exercise the aforementioned rights before the entity, as well as revoke their consent to the processing of their personal data, by mail to Valeo Management Spain S.L.U. at Calle Velázquez, 41; Planta 1ª, 28001 Madrid, Spain [A2] or by e-mail to protecciondedatos@livstudent.com.

If Users wish further information in this regard or consider that their right to data protection has been violated, they may contact the Comissão Nacional de Proteção de Dados (www.cnpd.pt).

5 – OTHER PROCESSING OF PERSONAL DATA

5.1. Cookies and similar

The entity uses cookies and other similar mechanisms for storing and retrieving data on terminal equipment (hereinafter, cookies).

Cookies are files that are downloaded to the User’s browser and can be subsequently read by the entity. In this way, cookies allow various functionalities, such as, for example, recognising a User who has previously accessed the website and being able to analyse the use of the web service in order to improve it.

However, it is not possible to find out the identity of the User from the cookies used by the entity, unless the User provides additional information through other means and these can be linked to the cookies that have been downloaded.

For further information, please consult the Cookies Policy. 

5.2. Contact form:

LIV STUDENT will process the data provided through the contact form, in order to deal with the contact request.

• Legal basis: The legal basis that legitimates the treatment, is the consent of the user expressed at the time of sending your request for contact.
• Retention period: The data will be processed for the time necessary to resolve the user’s request for contact. Subsequently, they will be blocked and kept for 3 years in order to deal with any possible liabilities arising from the processing.

The form includes a box to accept commercial communications as indicated in point 6 “SENDING OF COMMERCIAL COMMUNICATIONS”.

You may withdraw your consent and exercise your rights at any time, as indicated in the section on data subjects’ rights in this Privacy Policy.

5.3. Registration form:

LIV STUDENT will process the data provided through the registration form, in order to manage the user’s registration and access to the website.

• Legal basis: The legal basis that legitimates the treatment is the need to manage the registration and access to the website.
• Retention period: The data will be processed for this purpose indefinitely in time until the user decides to unsubscribe from the website or by exercising their right of opposition or deletion.

The form includes a box to accept commercial communications as indicated in point 6 “SENDING OF COMMERCIAL COMMUNICATIONS”.

You may exercise your rights at any time, as indicated in the section on data subjects’ rights in this Privacy Policy.

6 – SENDING OF COMMERCIAL COMMUNICATIONS

When you tick the corresponding box below the contact form LIV STUDENT may send commercial or advertising communications relating to services, products, news or events organized by LIV STUDENT that may be of interest. Likewise, the user is informed that the commercial communications requested by the user may be sent by any means, including electronic: email, sms or using instant messaging platforms such as WhasApp. LIV STUDENT will be able to verify the reception and reading of communications sent by email. In this sense, the emails sent will include links and tiny, transparent images that will be associated with your email address. In this way, when you download one of these images or access the links contained in the email, LIV STUDENT can know for statistical purposes if the email has been opened or if you have accessed a link from that email. You can prevent these uses by configuring your e-mail manager or program to prevent the automated downloading of images, as well as not accessing the links included in the e-mails you receive.

In each communication, the user may oppose receiving this type of information through the specific mechanisms for unsubscribing, as well as requesting, where appropriate, the right to revoke consent, opposition or deletion.

7 – CONTRACTING / BOOKING

When you make a reservation / contract our services your data will be included in the LIV STUDENT file in order to manage your request and to be able to centralise administrative and IT processes.

Legal basis: The legal basis legitimising the processing of the Data is the need to manage the pre-contractual relationship and/or execute the agreement.

Retention period: The Data will be retained for the duration of this agreement and, thereafter, for the legally enforceable period to meet possible contractual liabilities.

Interested parties have the rights of access, rectification, deletion, limitation, opposition, portability and complaint as indicated in section 4 of this policy.

8 – WITH WHOM DO WE SHARE YOUR DATA?

The data may be shared with other companies in our group when it is necessary to properly manage the relationship with the residents, in the event of transfers or when the user requests information on other student residences managed by our group identified on this WEBSITE. The legal basis that legitimises the communication of this data is the need to carry out the contracted services and/or the consent included in the request of the interested party.

Except for this communication or when we are obliged to do so by current legislation, LIV STUDENT will not provide the information to any third party.

9 – MORE INFORMATION

If the user has any questions about the information contained in our Privacy Policy, you can send an email to: protecciondedatos@livstudent.com.